Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak winter seasons or promotional periods, processing times may be slightly extended. Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Destinations
We currently ship to eligible domestic and international locations. Available shipping options and rates will be displayed at checkout based on your delivery address.
Estimated Delivery Time
- Standard Shipping: 5–10 business days
- Express Shipping (if available): 3–6 business days
Delivery times are estimates and may vary due to weather conditions, customs clearance, or carrier delays, especially during winter months.
Shipping Costs
Shipping charges are calculated at checkout based on your location, selected shipping method, and order size. Any applicable taxes or duties are the responsibility of the customer unless stated otherwise.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear in the carrier's system.
Incorrect Address or Failed Delivery
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned to us, reshipping costs may apply.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will assist in locating your package or initiating a carrier investigation when necessary.
Customs & Duties (International Orders)
International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer.